What The Padel

Privacy Policy

Effective 6 October 2026

In short

  • We collect your quiz answers and basic account details (first name, last name, email) to recommend padel rackets that suit you.
  • A third-party AI reads your quiz answers only — never your name or email — to generate recommendations.
  • We share data only with the providers that run the app (hosting, sign-in, email, analytics, and payments if you buy something). We don't sell your data or track you across other apps or sites.
  • We use analytics on our website and in the app to understand how they are used and to improve them. You can opt out in your browser settings, and deleting your account resets your analytics identity.
  • You can permanently delete your account and all your data in-app: Profile → Delete Account.

What we collect

  • Quiz answers — your skill level, play style, weight preference, budget, and country or region, plus any injury areas you choose to share. Share only what you're comfortable with; we use it only to shape your recommendations.
  • Account details — first name, last name, and email, plus your sign-in (email and password, or a supported single sign-on). If your sign-in masks your email, we may only ever receive a relay address.
  • Usage analytics — events about how you use What The Padel (for example, pages or screens viewed, quiz steps completed and features tapped), on our website and in the app, to help us improve it. You can opt out in your browser settings.

How we use it, and the AI engine

We use your data to generate and improve your racket recommendations. A third-party AI provider processes your quiz answers only — never your name, email, or account details. Recommendations are informational and meant to help you shop; they are not medical or professional advice (see our Terms). We also show live prices and stock from third-party retailers; when you buy, you tap through to the retailer's own site under their terms — What The Padel never sells anything itself.

Who we share it with

We use a small number of service providers and share only what each needs to do its job: a cloud hosting and database provider (which stores your account and quiz data on servers in Singapore); a second hosting provider that runs our recommendation engine, which works from your quiz answers (and, if you buy something, the purchase confirmation); an AI provider (quiz answers only, no name or email); an email provider; a payments provider (only if you buy something — it handles your payment details and email, never your quiz answers); a single sign-on provider (only if you use it); and analytics providers (on our website and in the app). The engine, AI, email, analytics and payments providers are in the United States. They act on our instructions under agreements that limit them to serving us. We don't sell your data or share it for advertising.

Keeping and deleting your data

We keep your data for as long as you have an account. You can delete everything yourself — Profile → Delete Account — which permanently removes your quiz submissions, recommendations, profile, and account, and resets your analytics identity. Your account and quiz data are stored in Singapore, where What The Padel is based; the engine, AI, email, analytics and payments providers process what they receive in the United States. If you use the app from elsewhere, your information is transferred to those countries under appropriate safeguards. To unsubscribe from product emails, email hello@whatthepadel.app.

Your rights

Depending on where you live, you can ask to access, correct, delete, or receive a portable copy of your data, or to object to or restrict certain processing — and you can complain to your local data-protection authority. We rely on your consent (for example, analytics and sharing injury details), performance of the service you asked for, and our legitimate interests (keeping the app secure and improving it). We don't sell your personal data or share it for cross-context advertising, so California residents have nothing to opt out of on that front.

Children

What The Padel isn't directed at children under 16, and we don't knowingly collect their data. If you believe a child has given us their information, contact us and we'll delete it.

Changes and contact

If we update this policy, we'll post the new version here with a fresh date and flag material changes in the app or by email. Questions or requests? Email hello@whatthepadel.app. What The Padel is operated by MOX Commerce Pte. Ltd..

Need the other document? Read our Terms of Service.